FAQs

1. What type of clothing does Just Look sell?

Just Look sells trendy clothing for men, including premium oversized t-shirts like the Wild Flame in white. Our clothing is perfect for the summer and autumn seasons, offering a loose fit and breathable fabric.

2. What is the return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Sale items and gift cards are also non-returnable.

3. How do I start a return?

To start a return, please contact us at justlookofficial.1@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please do not send the item back without first requesting a return, as it will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

6. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. How can I contact Just Look?

You can contact us by phone at 8657133809 or by email at justlookofficial.1@gmail.com. Our physical address is Arthur Bunder Road Apollo Bandar Colaba, 18, Colaba Causeway, Apollo Bandar, Colaba, Mumbai, shop, number 2122, 400005 Mumbai MH, India.